At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company. Conduct Management
Conduct Management is a centralized team within Corporate Risk. Conduct Management has enterprise-wide responsibilities to address allegations related to team member misconduct. This includes case intake (EthicsLine and variety of other sources), triage, research, and investigations of a wide variety of allegations including behavioral misconduct, theft, sales practices, fraud, money laundering, etc. These functions are supported by reporting and analytics capability, training, ethics advisory, and relationship management engagement with the front line. The Role
This critical position will be responsible for senior-level leadership across the Conduct Management Reporting and Analytics (CMRA) to oversee end-to-end highly complex employee allegations reporting and analytics workflow. This position will be responsible for developing, deploying, and ensuring adherence to a standardized practice of risk controls related to the creation and distribution of critical analytics insights and reports of extremely sensitive nature. This role will be responsible for developing insightful presentations and will need to be comfortable aggregating and leveraging information from multiple sources, while also delivering succinct, relevant and impactful insights regarding workforce utilization to executive audience, including government officials. Specifically, this individual will: In close proactive partnership with senior and executive partners across the Enterprise such as Legal, HR, Wholesale leaders, Customer Excellence, Audit, and others, build and lead a team of highly-trained subject matter experts to create, implement, and maintain the Enterprise Conduct Management Reporting and Analytics Governance including: Engagement models with key partners across the Enterprise including Internal Investigations, Operations, Technology, DMI, Conduct Risk, HR, Financial Crimes, Wholesale AMGs, and others. Govern a unified demand management platform and approach for prioritization and capacity planning Govern a unified process for creating and documenting reports, including a structured and auditable taxonomy for reporting artifacts Establish standards for analytic and reporting tools usage and deployment Ensure that rules, processes, and proper documentation is delivered regarding sourcing from appropriate data environments Documentation standards, engagement models & RACIs, taxonomy, data interpretation/usage standards, Analytics and BI Strategy, access controls, curated views History accumulation rules, backlog approvals, implementation, access review procedures/monitoring Other responsibilities may include delivery of the following: Create and manage an intake process to effectively oversee and deliver a high volume of reporting and analysis requests, while minimizing customization Create standard views of analytics and reporting pipelines. Measure, summarize, and create visibility to the operational performance of the reporting and analytics teams Provide input to leaders to leverage during discussions with business partners regarding resource usage, capacity management, and demand prioritization. Create and negotiate SLA’s and measurements with business partners regarding the expectations for delivery of analytic and reporting services Measure inventory trends and create a capability to regularly discuss opportunities to optimize. This role will also be accountable for enabling the regular certification of reports within the inventory by analysts and end-users. Create and deploy standard procedures and an overarching risk control process for reporting and analytics. Maintain a standard approach to artifacts maintenance, process documentation requirements and enable systemic storage of these items Create a quality measurement program that ensures all required processes are followed, and report quality standards are being met. Create and deploy training to reporting and analytics teams to ensure that required processes are understood and effectively followed. Own and enable management and engagement routines (ex, Monthly Business Unit Review) that assist with the effectiveness of the Analytics and Reporting leadership team Team Member Development & Management: Oversee and facilitate hiring process. Determine, develop and implement team vision, in alignment with overall CMRA team, and cultivate key team approach and partnership ethic. Focus on team member development and engagement. Lead, manage and support the day to day activities of the group. Ensure the consistency, effectiveness and efficiency of all business processes, with a focus on risk management. Address ad-hoc day to day team and project needs as they arise. Influence individuals or teams to deliver solutions beyond direct reporting structure. As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
10+ years of experience in one or a combination of the following: project management, implementation, or strategic planning 5+ years of management experience 5+ years of analytical experience
Other Desired Qualifications
Be a strong influencer and consensus builder with a positive attitude, who motivates those around. Be a strategic, analytical thinker, who can seamlessly work cross-functionally, ask thoughtful questions, apply structured thinking to complex problems to synthesize information, and communicate in concise manner. Has proven experience maintaining relationships with senior and executive leaders across businesses, ensuring that vision, strategy, and tactics is properly aligned with respective priorities. Exposure to fraud and/or BSA/AML investigations, investigations of financial crimes transactions or policy violations, risk management, or compliance. Have a broad set of experiences across people, processes, and technology/tools within a highly intensive and complex data environment Have a proven success as a strategic problem solver, comfortable in ambiguous environments: have a point of view to share rooted in critical thinking and practical application Be comfortable presenting and tailoring communication approaches based on the audience and facilitating problem solving sessions Ability to leverage data to make effective business decisions Understanding of the Corporate Risk function and structure Familiarity with allegations data
Ability to travel up to 10% of the time
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
CORP RISK/CORPORATE RISK